English for Tourism

English
for Tourism

English Language Course for Tourism

English for tourism and hospitality

English for Tourism and Hospitality is designed to provide students with the skills and vocabulary to communicate confidently and in a variety of common situations that arise with guests, visitors and tourists.

To whom it is addressed

This course is designed for owners or managers of hotels, bed & breakfasts, rooming houses, vacation rentals, and apartment hosts, as well as for all staff in hotels and accommodations.

Goals

By the end of the course, students will be able to: interact effectively with their guests, handle unexpected requests, provide visitors with tourist itineraries and suggestions, and successfully promote the beautiful city of Palermo.

Program

Greeting and welcoming guests
Learn how to greet and welcome guests
Reservation Requests and Changes
Learn how to handle reservation requests and problems.
Responding to guest requests
Learn how to respond to specific guest requests.
Talking about specific services
Learn to talk about the various services of the accommodation facility.
Making local suggestions
Learn how to make suggestions and directions to guests
Check-out
Learn how to check out guests
Tourist Directions
Learn how to give tourist directions and of the various parts of a daily itinerary.
Points of interest
How to talk about different types of attractions and points of interest.
Take cues from authentic tourism materials
Examine real resources such as brochures, websites and tourist itineraries.